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How does the delivery work?
Depending on the order, we will ship your product to the curb with a reputable parcel service provider or by a freight forwarder. Please ensure acceptance. The carrier will contact you in time.
Can I order from you as a private person?
Yes. Our offer is aimed at both private individuals and business customers. Enter the relevant details when placing your order and everything will go its way.
Can I also collect in person?
Pickup on site in the main warehouse in Kempten (Allgäu) is possible at any time by telephone arrangement. Please pay attention to the loading requirements when picking up. We are there for you Monday to Friday from 8 a.m. to 4 p.m.
Which countries do you deliver to?
We ship spare parts weighing up to 31.5 kg worldwide – also by express upon request. We deliver freight forwarding goods to Germany, France, Austria and Switzerland. On request, we also deliver to all other EU countries, the United Kingdom and Canada. We would be happy to make you an individual offer including freight costs and delivery time. To do this, put the desired items in your shopping cart as usual and request a digital offer - or contact our sales department directly for details.
Do I have to order via the online shop?
No. Orders are possible via the online shop as well as by email or telephone. If you can't find what you're looking for in our online shop, we recommend individual advice, an offer or custom-made products from one of our experts.
How long does delivery take?
Within Germany, the regular delivery time for items in stock is usually 2-5 working days from receipt of payment or order confirmation. For bulky goods or freight forwarded goods, the delivery time may vary depending on our logistics partners. Deliveries to other EU countries usually take 3-7 working days. You will receive detailed information with your offer or with inquiries from sales.
How can I test your products?
Upon request, we organize demonstrations and advise you on suitable models and installations by telephone or video call. We have exhibited some of our products in our showroom in Kempten (Allgäu).
Is the return free of charge?
If you have ordered too many or incorrect products, you will be responsible for the return shipping costs. If you are really not satisfied with your product, let us know and we will definitely find a solution.
Do I absolutely need a customer account?
You can of course also order as a guest. But with a customer account you have advantages such as your order history for faster reordering of accessories or spare parts. If you wish, you will always receive interesting new offers from us.
What kind of spare parts do you offer?
We stock over 80,000 spare parts ready for immediate dispatch – Europe's largest inventory of original spare parts and high-quality reproductions in original equipment quality (e.g. support nuts, limit switches, mounting heads, rubber plates, valves). Fast delivery, no waiting time. We also advise on the correct fit for your specific model.
How do I find the right spare part?
Have the nameplate, manufacturer, model and year of construction ready. Photos of the assembly help. Please use our spare parts search or send us an inquiry - we will check the compatibility and send you the right spare part immediately.
Are there accessories for special vehicles?
Yes, e.g. adapters for frame vehicles, SUV height adapters, TESLA/EV-specific requirements, motorcycle tensioners, access ramps and wheel alignment kits. You can find these in the accessories category. If something is not in our range, we will be happy to help you personally.
