You have the right to cancel the contract within 14 days without giving reasons. The period starts on the day on which you (or a third party designated by you who is not the carrier) accepted the goods. To exercise your right, simply write to us briefly (e.g. by email) that you would like to revoke.
Returns - How to return your order
We want you to be completely satisfied with your purchase from hebebuehne24.de. If a product does not meet your expectations, you will find all the information about the return process here. Please note that you can only cancel your contract with us within fourteen days without giving reasons.
General return process
- Register a return: Contact our customer service using the following form, by email ([email protected]) or telephone (+49 8373 999910) and always include your order number. We will discuss the next steps with you.
- Pack the goods safely: Pack the goods carefully, preferably in the original packaging, to avoid transport damage.
- Collection by a freight forwarder: For freight forwarded goods, we or you (depending on the agreement) organize collection by a logistics partner. The freight forwarder will contact you to arrange an appointment.
- Inspection and credit: As soon as the goods have arrived and been checked, we will issue a refund of the full purchase price.
If you have any questions, our team will be happy to help you at any time!
Questions about your rights and obligations
Does the right of withdrawal also apply to corporate customers (B2B) or only to private individuals?
The statutory right of withdrawal applies only to consumers (private individuals), i.e. if you buy the goods for private purposes. If you as an entrepreneur order for your company or workshop (B2B), there is no legal right of withdrawal. In exceptional cases we can see whether we can find an accommodating solution, but as a business you have no legal right to this.
We handle returns differently depending on the shipping method:
- Parcel shipping: As a private individual, you will conveniently receive a return label from us for your package.
- Forwarding goods (e.g. lifting platforms): Collection must be organized here. As a private individual, you will be responsible for the costs of this transport. We will determine the individual costs as soon as we have received your return request, as these depend heavily on weight and distance.
There are strict environmental rules here that we adhere to:
- Used oil: We take back the amount of oil you bought from us free of charge. You can hand it in to us (with proof of purchase). If you want to send it, please note: Used oil is dangerous goods! You can't just put it in the package, you need special packaging and a suitable sender. You bear the costs for this.
- Old electronics: We take back small devices (less than 25 cm edge length) free of charge. We will take back large devices if you buy a comparable new device from us (1:1 exchange). Just let us know in advance if you plan to do this.
You can check the goods as you would in the store. But: If, for example, you completely assemble a lifting platform, fill it with hydraulic oil and use it, it is more than just a “test”. If you return the goods in a condition that shows that they have already been used properly, we will have to charge compensation for the loss in value. It's best to send everything back in the original packaging and securely lashed to the pallet so that nothing breaks.
