Questions about Delivery & Shipping Status
Where is my package and when will the carrier deliver? Whether shipping status, delivery costs, or delivery dates – our shipping team will help you quickly and easily. Just send us your inquiry!
Do you have questions? We are here for you!
Hello! We’re glad you found your way to us. Your concern is important to us, and we want to assist you as quickly and easily as possible. To ensure your inquiry reaches the right contact person immediately, we have divided the most common topics into three areas for you. Simply select the appropriate option for you.
Question about our products or the right spare part?
Not sure which product perfectly suits your needs, have a detailed question about a function, or simply can’t find a specific spare part in our shop? No problem! Our expert team knows our products inside out and will gladly advise you to help you find exactly what you’re looking for.
Issue with your order, complaint & return
Contact us if you need information about the status of your order, have a question regarding the invoice or payment processing. If something in the online shop does not work as expected or you want to process a complaint or return, our service team is here to help. We will take care of everything as quickly as possible to ensure a smooth and hassle-free resolution for you.
For questions regarding delivery or assembly service
Your package is already on its way and you have questions about the shipping status or delivery date? Or do you already have your new products in your hands, but there are uncertainties during assembly? Our team assists you with all concerns related to delivery and provides valuable tips to ensure smooth installation.
